![]() ![]() The selection of alcohol options at the bar are good. If we had more nicer days, we would have been on the beach almost all the time! But we did have one exceptionally nice day and this stretch of beach is one of the best we've been on! The sand is like powdered sugar and the water was crystal clear with just enough movement in their water to play in some small waves. The weather was a little hit and miss while we were there (totally out of their control) since a hurricain was coming past. ![]() Room service is also not operating right now but that was never an issue for us. The bars close around 11pm so if you want late night drinks, we would recommend buying a bottle of alcohol from the gift shop for your room. MY husband particularly enjoyed the shrimp pizza. The Ayami hibachi restaurant was our favorite for dinner and the Italian restaurant for lunch. Not all of the restaurants etc are open yet but the ones that were were enjoyable. The bed was a little on the too firm side for us, but being a brand new resort, I don't think they're quite broken in yet. Our room was a priviledged private pool suite facing the empty lot next door. Specific shout outs to Guillermo and Jhuan for going the extra mile every single time! Even during these strange travel circumstances, they took such good care of us. Fernanda even managed to make aqua exercise fun! :) All the bartenders and servers were fantastic as well. I feel between Apple Vac,our travel agent and Catalonia this vacation was a big mistake.įirstly, we would like to acknowledge all the incredible staff who made our stay amazing! Everyone was fantastic, but specifically we wanted to thank the Animation/Entertainment crew Fernanda, Eder, Manuel and the rest!! There were very few people staying at the resort and they made sure that everyone stayed fully entertained! From trivia in the pool, karaoke and dancing in the lobby, they even played one on one pictionary while we were waiting for a car service to come. I spoke with a manager there and he informed me that this was there soft opening (which we were not aware of) and that they were operating at only 40%. Housekeeping did a good job but did have some communication breakdowns.Īs i have said in the beginning the resort will be beautiful when completed, my issue is that we paid full price for being the guinea pigs to critique this place. The rooms are beautiful,roomy, nicely decorated. ![]() The pool side entertainers did a great job and did their best to keep us happy. The wait staff did they're best with what they had and were working hard to please us. To further prove my point of not being ready even though these are small issues, the gift shops and boutique had no bags to put you purchases in and small things like having no chopsticks in Hibachi Grill and not having mint for drinks, we were told on several occasions "it's coming". The entertainment was more like an after thought and showed that they were not ready as well including the main theater which didn't even have seats installed when we arrived. There was no information in our rooms on how to contact room service, guest services etc. Many times throughout the week they ran out of certain alcohols including light beer & it was hard to believe because we were the only people there. When we arrived there were No signs on the bathrooms around the pool area so it was a guessing game & some were not even operational. The walkway to the beach is raised several feet off the ground & has No railing & no lighting,which is a hazard for children & night strolling. The beach area was not groomed & consisted of a few lounge chairs. The entire surface area around the pool & walkways were dangerously slippery. No hand rails to get into pool & some of the stairways. There were exposed wires hanging everywhere. One area where we ate lunch they had to ask the construction crew to move to a different location so we would not be hit with falling debris. The same was true for the evening & because there were so little to choose from the wait times were lengthy. Many days it was the same few restaurants with the same food. we also were told that all the restaurants were Not open. Upon arriving late in the afternoon we went to the buffet. However, we were told prior to leaving that everything was up & running that they were ready for us,not true. My wife & I were here with a group from Feb 20th -27th. ![]() Hotels near One Spa at Finest Playa Mujeres.Hotels near Playa Mujeres Trips and Tours.Hotels near Catalonia Grand Costa Mujeres. ![]()
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